TUI Denied Boarding Compensation

TUI overbooking compensation / denied boarding compensation.

How much is flight overbooking compensation? Rules? How to get it?

If an airline sells more tickets than there are seats, it’s called “flight overbooking”. It is done to ensure that there are no empty seats at take off. Overbooking helps airlines to maximize the capacity of the flight. And airlines can earn more, too. But there are situations when everyone shows up for their flight. Then passengers can be denied boarding.

And the airline is obliged to pay UK/EU denied boarding compensation.

There are two ways you can claim this compensation.

1. TUI Overbooking Compensation: UK / EU Denied Boarding Regulations

Have you been denied boarding by TUI? 

What are your rights if that has happened to you? In which situations are you entitled to denied boarding compensation from TUI? When it comes to denied boarding due to overbooking, the rules in the UK/EU are very simple – you have a right to compensation if you have bumped from the plane.

If you’re flying with TUI, and you are denied boarding due to overbooking — you are entitled to flight overbooking compensation (UK/EU denied boarding compensation) up to €600. This applies to all TUI flights. When flying with TUI, you are protected under the UK and EU laws. 

Remember — this only applies to overbookings.

The UK and EU regulations apply only to situations when you are denied boarding due to overbooking. You won’t be entitled to denied boarding compensation if you are refused to board the plane due to visa and passport issues, or if you voluntarily give up your seat.

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

Read more: Regulation (EC) No 261/2004; Regulation UK261

1.1 Voluntary Denied Boarding

What is voluntary denied boarding?

Yes, there are different types of denied boarding. 

There is involuntary denied boarding, and there’s voluntary denied boarding. The latter one is when you accept to be denied boarding. When there are no seats on the plane due to overbooking, the airline will look for volunteers who will want to travel later, on a different flight. The airline will make an offer of instant compensation (in form of coupons or cash) and other perks such as a free hotel stay. It’s called voluntary boarding denial. 

If you accept the airline’s offer and travel later, in this case, you aren’t entitled to denied boarding compensation from TUI.

You don’t have to agree to an offer like this.

1.2 Involuntary Denied Boarding

There are situations when passengers don’t have a choice.

If there are not enough volunteers, some passengers with confirmed tickets can get bumped from the plane involuntarily. If that’s what has happened to you, know that it’s called involuntarily denied boarding, and you will be eligible for compensation.

What happens in case of involuntary denied boarding?

• The airline must provide you with a new flight or give you a full refund for the flight;
• In addition to that, you are entitled to receive care from the airline*;
• You are entitled to compensation up to €600 per passenger. 

* TUI must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If you have to wait overnight, TUI must provide you with free accommodation and free transfer from and to the airport.

1.3 Right to Care

All passengers travelling with TUI have a right to care.

You have been denied boarding by TUI (voluntarily or involuntarily, it doesn’t matter). As a result, you have to wait at the airport for your replacement flight. According to the EU/UK regulations, TUI has to provide you with certain services for free. As long as the waiting time is 3+ hours. 

What does it mean for you as a passenger?

TUI must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If your new flight is leaving on the next day, free accommodation and free transfer must be offered by TUI. Contact the airline if you haven’t been offered anything.

You are entitled to care from TUI also if your TUI flight has been delayed or cancelled. No matter the circumstances.

2. How to Claim TUI Flight Compensation? How to Claim Flight Overbooking Compensation?

You can claim compensation yourself.

The other option is to work with professionals.

Claiming compensation from TUI yourself. Call TUI. Or contact TUI customer support center using their website or social media channels. Request compensation for denied boarding that TUI owes you. Refer to the EU/UK flight compensation regulation. Ask for the right compensation amount. TUI may offer you smaller compensation at some point. You don’t have to agree to anything less than you are entitled to.

You can also take the easiest path — legal representation.

Register your TUI compensation claim with the help of a flight compensation company. In this case, you don’t have to do much. In many situations it takes only minutes of your time. Just fill in the compensation claim form, and the rest will be done by a flight compensation company. Our partners offer such services.

Read more: How to Claim TUI Compensation?

2.1 How Long Does It Take?

It’s not a fast process. 

Most people receive compensation in a few months. It could also take less time — something like 2-3 months. Each case is different. If the airline cooperates, it will be more like 2-3 months. If it doesn’t, it will be more than that.

If the airline doesn’t cooperate or it refuses your claim, you will need to work with a national enforcement body or take your case to court. If this is the case, it will take months until you receive your TUI denied boarding compensation. 

As you can see, this process can take a lot of time. Hence the reason why most people choose to work with flight compensation companies. Not that it’s very difficult or requires a lot of paperwork (mostly it’s a pretty easy process). It just takes time and you have to be persistent. If you don’t want the hassle, work with a flight compensation company.

3. How Much Can You Claim?

In the EU and the UK compensation amounts are fixed.

In most situations they range from €250 to €600.

Here is how you can calculate TUI compensation yourself:

When your destination is within the EU/UK:

When your destination is outside the EU/UK:

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 TUI Voucher Code, Discounts or Cash?

According to the law, compensations have to be paid in cash or by bank transfer.

TUI, just like most airlines, may initially offer you a TUI voucher refund instead of money. Request a bank transfer instead. Because all airline compensations and refunds in the EU/UK have to be paid in cash or by bank transfer.

TUI Denied Boarding Compensation: FAQ

Problems With Visa or Passport

EU – Non-EU Flights, Regulation UK261, Tourists

Other Situations

What is your experience? Have you ever received TUI overbooking compensation? Do you still have questions about TUI compensation claim procedures and policies? Ask in the comments.