TUI Flight Delay Compensation

TUI flight delay compensation.

How to claim for delayed flight? And how much can you get?

There are situations when you can claim compensation for flight delay. In the EU/UK all passengers are protected, regardless of age, nationality and price of the ticket. There are special regulations regarding this — the EU and UK flight compensation regulations. And airlines, including TUI, have to follows these regulations. How can you claim TUI flight compensation?

One of the options is to let professionals deal with this.

Or, you can pursue delay compensation on your own.

1. TUI Flight Delay Compensation: EU / UK Regulations

Overall, the EU/UK flight delay compensation rules are simple.

EU and UK flight compensation regulations are almost identical. According to these regulations, you are entitled to compensation, if you reach your destination at least 3 hours later than scheduled, and the delay is due to the fault of the airline.

If you’re flying to or from Europe, your flight is delayed for 3+ hours, and the delay is due to the fault of TUI, you might be eligible to compensation of up to €600. If your flight is with a non-EU/UK airline (Qatar Airways, Qantas, etc.), it applies only to flights departing from the EU/UK.

Could you be entitled to TUI flight delay compensation?

Yes, if:

• It’s a 3+ hour delay;
• It’s due to the fault of TUI;
• Flight is to/from Europe.

TUI is a British charter airline. Even though it’s not a EU airline, you are still protected in case of delay, cancellation and denied boarding. In some cases, you will be entitled to compensation, too. It is because there’s a regulation in the UK (Regulation UK261) which protects air passengers travelling to/from/within the UK. It is very similar to the EU regulation (EC No 261/2004).

Are you protected, if it’s a charter airline?

Yes, EU/UK regulations also apply to charter airlines, including TUI. So, all the above mentioned rules apply to all TUI flight delays and cancellations.

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Extraordinary Circumstances

There are situations when you aren’t eligible for compensation. For example, flights delayed due to “extraordinary circumstances” are not eligible to compensation. 

Extraordinary circumstances are events outside of the airline’s control. These are bad weather, nationwide strikes, terrorism threat, civil unrest, natural disasters and security issues at the airport. If your flight is delayed or cancelled due to any of these events, you can’t get European flight delay compensation.

What about strikes? Speaking of strikes, in some situations you still can get compensation. As long as it’s a strike of TUI employees, you might be entitled to compensation. It is because TUI has control over their employees. It’s not something unavoidable. See our guide to TUI strike compensation.

One more thing to remember is that not always airlines are telling the real reason for delay. That’s why when in doubt, double-check what you’re told. 

Because often airlines hide the real reasons for delays and cancellations. It is done to avoid paying compensation. You see, when airlines pay compensation to affected passengers they lose a lot of money. When you are claiming TUI compensation yourself, be prepared for this. Be persistent and ask for proof. Alternatively, you can hand your case to professionals — a flight compensation company. They will do their own investigation, and request compensation on your behalf. 

Just fill in our claim form, and experts will do that for you.

1.2 How to Calculate the Delay Time?

What really matters is the time of arrival to your destination.

Not the time of departure, but the time of arrival in your destination.

Flight delay time is calculated based on the actual time of arrival to your destination, specifically, when the doors of the airplane are opened. If the doors are opened 3 or more hours after the original arrival time, you can get TUI flight delay compensation.

If you have a connecting flight, see how much later you arrive at your final destination. Do not calculate delay time according to departure time or arrival time of individual flight leg. In this case only the final destination matters. To learn more about the topic, see our guide to TUI missed connection compensation. In short – the rules are the same like with all flight delays.

1.3 Right to Care

In Europe you also have a right to care.

If you have to wait more than 3 hours, you are entitled to care from TUI.

TUI must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If the flight is delayed overnight, you should be offered accommodation and transportation from and to the airport as well. In Europe all passengers are eligible for this type of care from the airline.

2. How to Claim TUI Compensation For Delayed Flight?

How to claim flight delay compensation TUI owes you?

There are two ways you can do it online.

One of the options is to contact TUI yourself. Call TUI customer support center or use the contact form on their website. Request TUI flight delay compensation. Refer to the EU/UK Regulation 261 when claiming TUI compensation. Give all the details about your flight, including the delay time and reason for delay. Keep in mind that it might take months to get delayed flight compensation from TUI.

The more information you have, the better for you.

The second option is — legal representation.

It’s the easiest of the two options.

If you work with a flight compensation company, all you have to do is to fill in one form. The rest is done for you. You don’t have to contact the airline yourself. A team of professionals does that on your behalf. Our partners offer such services.

Read more:

• How to Claim TUI Compensation?
• Your TUI Compensation Claim Is Rejected: What’s Next?

2.1 How Long Does It Take?

No matter how you proceed, it isn’t a short process. 

It could take 2-3 months. Or it could take more than that. Every case is different. If the airline is not cooperating or is refusing your claim, you will have to hand your case to a national enforcement body or even lawyers. It will add at least a couple of months, or more.

If you work with a flight compensation company, it still will take some time until you get your TUI flight delay compensation. It depends on how cooperative the airline is.

3. How Much Can You Claim?

The compensation amount is fixed and range from €250 to €600.

How to calculate your TUI delayed flight compensation?

Use this simple flight delay compensation calculator.

When your destination is within the EU/UK:

When your destination is outside the EU/UK:

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 TUI Voucher Refund or Cash?

You might be offered a voucher or coupon instead of compensation.

Majority of airlines were offering coupons during the COVID crisis. 

What if you are offered TUI voucher refund or TUI voucher compensation? Do you have to accept it? No, you don’t. Compensations and refunds in the EU/UK have to be paid in cash of by bank transfer.

4. Your Flight Is Delayed. Should You Wait at Home or Hotel?

Your TUI flight is delayed. You see the flight status online.

Should you stick to your original plans and go to the airport?

It depends. If the check-in is delayed too, it is better to wait at home or hotel. If the check-in is not delayed, it is better to proceed as normal.

Read more: Your TUI Flight Is Delayed. Should You Wait at Home?

5. TUI and Regulation UK261

TUI is a British airline.

After Brexit, a new law has been brought into force — the Regulation UK261. It is similar to the EU Regulation 261/2004. It states that in certain situations you are entitled to compensation, just like you would in the EU. The laws and rules in the UK regarding flight disruptions are very similar to those in the EU. 

The only real difference is that you will be paid in Pounds Sterling.

And, just like in the EU, in the UK, you are entitled to a right to care. 

Keep in mind that TUI also has subsidiaries in the EU. They are regulated by the EU law. And if you are experiencing a delay or cancellation with these airlines, you can get compensation in accordance with the EU Flight Compensation Regulation 261/2004.

5.1 Which Regulation Applies to Your Flight?

Your flight is with a UK airline (for example, TUI):

	Regulation UK261	Regulation EC261/2004
EU – EU	✓	✓
EU – UK	✓	✓
EU – Third Country	✓	✓
UK – EU	✓	–
UK – UK	✓	–
UK – Third Country	✓	–
Third Country – EU	✓	–
Third Country – UK	✓	–

Your flight is with a EU airline:

	Regulation UK261	Regulation EC261/2004
EU – EU	–	✓
EU – UK	✓	✓
EU – Third Country	–	✓
UK – EU	✓	✓
UK – UK	✓	–
UK – Third Country	✓	–
Third Country – EU	–	✓
Third Country – UK	✓	–

Your flight is with other airline (non-EU, non-UK):

	Regulation UK261	Regulation EC261/2004
EU – EU	–	✓
EU – UK	–	✓
EU – Third Country	–	✓
UK – EU	✓	–
UK – UK	✓	–
UK – Third Country	✓	–
Third Country – EU	–	–
Third Country – UK	–	–

TUI Flight Delay Compensation: FAQ

EU – Non-EU Flights, Regulation UK261, Tourists

Other Situations

What is your experience? Have you ever received TUI flight delay compensation? Do you still have questions about TUI compensation claim procedures and policies? Ask in the comments.