TUI delayed baggage compensation.
How much can you claim? What are the rules?
One of the most frustrating aspects of air travel is waiting patiently by the baggage carousel at the airport and realizing that your suitcase hasn’t arrived. It’s possible that your baggage got lost or wasn’t loaded onto the plane in time, especially if it’s a connecting flight. Regardless of the reason, losing your things is never a pleasant experience.
What to do if your luggage is lost?
What to Do If Your Luggage Is Lost?
If your bag is lost, don’t leave the baggage reclaim area.
Look for the Baggage Service Office, which is usually located next to the baggage carousels in the same hall. There, you can report your lost baggage.
Please have your passport, boarding pass, and baggage tag ready. The baggage tag is a small sticker that is placed on your boarding pass when you check your baggage. Providing additional information, such as a photo of your suitcase, can help locate your bag faster if it’s lost. However, if you only have your passport and boarding pass, still report your lost baggage.
TUI will provide you with a written confirmation known as the Property Irregularity Report or PIR, along with a personal reference number. Ensure you do not lose this document. TUI will also provide you with further instructions. You may have to wait for about 12-24 hours until TUI reaches out to you to plan the delivery.
In some cases you may be allowed to report your missing bag online.
Check your compensation online.
Tracking Your Lost Baggage with TUI
To monitor your lost baggage, you should stay in touch with both the airport and TUI.
Reach out to the airport initially. However, if your baggage remains missing even after six days, then you can call the TUI Luggage Services Department at 0333 577 0300. TUI will inform you as soon as your baggage is recovered.
TUI Delayed Baggage Compensation
What are your rights if your baggage is delayed?
Could you be entitled to delayed baggage compensation from TUI?
Baggage Delayed For 6+ Days
During the first 5 days of tracing, get in touch with the airport where you filed the missing baggage report. If your bag is not found after 6 days, contact the TUI Luggage Services Department at 0333 577 0300.
Reimbursement of Expenses
You can receive reimbursement for any essential items you have to replace if your suitcase or backpack is lost, also known as delayed baggage compensation. This includes items like toiletries, underwear, and necessary clothing that were in your delayed bag and cannot be managed without.
It is recommended that you save the receipts for any purchases you make. These receipts will be necessary when you file a claim for additional expenses. You must file a claim for reimbursement within 21 days of receiving notification of your lost baggage.
Lost Baggage (You Can Get Compensation)
TUI has 21 days to locate and return your baggage.
If TUI is not able to find and return your baggage within 21 days, you can claim up to €1300 as TUI lost baggage compensation. To receive this compensation, you will have to provide a list of items that were inside your baggage. Please keep in mind that it is not recommended to pack electronics, art, jewelry, or other valuable items in checked baggage as TUI is only liable to provide compensation up to the limit defined by the Montreal Convention and its Conditions of Carriage.
Please make sure to provide your boarding pass, baggage tags, and Property Irregularity Report (PIR) when claiming your luggage compensation. If you incurred any additional expenses while waiting for your bag, you may file a claim for reimbursement by providing receipts for your purchases.
If your baggage isn’t located within 21 days, TUI will contact you through their Customer Contact Centre. However, if you don’t hear from them, you should contact TUI yourself to register your TUI lost baggage compensation claim.
Is Travel Insurance Necessary?
Should I get travel insurance?
The answer is both yes and no. You are not required to show proof of insurance when filing a claim, but it is strongly advised to purchase insurance prior to your trip.
Having a good travel insurance can help you to enjoy a more peaceful trip, as the travel insurance company will handle most of the consequences if something goes wrong. It usually doesn’t cost much, or anything extra, so it’s worth considering purchasing one. Alternatively, you can also consider using a travel debit or credit card that includes insurance.
If your luggage is lost or delayed and it’s not your fault, you may be eligible for a refund for necessary purchases. Contact your insurer before making any purchases, but be sure to keep all receipts.
Without receipts, you won’t be able to receive anything.
It’s important to be aware that some travel insurance policies do not include coverage for delayed baggage. So, before purchasing travel insurance, make sure to check what exactly is covered by the policy you’re interested in.
Travel Prepared
Please be aware that there is a possibility of your bag being lost or delayed in arriving.
While it does not happen frequently, it is a possibility that we must prepare for.
Remember to pack a spare set of clothes and underwear in your carry-on bag in case your checked bag is delayed. If you are going to a tropical destination, remember to pack shorts, a T-shirt, or a summer dress. Don’t forget to pack your swimwear if you plan to swim. Additionally, be sure to carry your medication and valuable items in your carry-on so you can access them if your checked bag gets lost.
Please note that the rules for compensation for delayed or lost baggage with TUI are the same as those for other airlines. This is due to the Montreal Convention, which applies to the carriage of baggage on most international flights operated by TUI and other airlines globally.
What is your experience with baggage delays on TUI flights? Has TUI ever lost your baggage? Have you ever applied for “TUI delayed baggage compensation” (reimbursement of expenses in case of baggage delay)?
Featured photo by Markus Winkler from Pexels