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Your TUI Compensation Claim Is Rejected: What’s Next?

Your TUI compensation claim is rejected.

This is particularly tough when you’re trying to claim TUI compensation independently, and you’re not entirely certain if you’re even entitled to any money. What’s your next move? Is all this hassle worth it? The short answer is yes, it’s absolutely worth it. At the very least, pass the case on to a flight compensation company to handle it for you. But there are other options as well.

You can continue to fight for your rights independently.

Your TUI Compensation Claim Is Rejected: What’s Next?

There are alternative methods to secure compensation from TUI. You have options.

Even if your TUI compensation claim is rejected by the airline…

However, before you escalate matters, it would be a good idea to revise the legislation to make sure that you are entitled to compensation or refund.

1. Collaborating with Flight Compensation Firms

The most straightforward option is to engage a flight compensation firm.

Your only tasks are to complete an online form, supply them with copies of your boarding pass and passport or ID, and sign the claim. You generally won’t have to be concerned about anything else. The firm handles the rest. You no longer have to communicate with TUI. If any additional questions arise that only you can answer, they’ll reach out to you. The only downside is the service fees. Flight compensation companies typically charge around 25-35% of the compensation.

We have partners who provide such services.

When choosing this option, here is all you will have to do:

Go to
this page

Fill in a claim form

Upload documents*

Sign online

And that’s it — the rest is handled by professionals.

* Your boarding pass and passport or ID copy.

What is the cost?

Usually, the fee equates to around 25 to 45 percent of the compensation. You receive the remaining balance. Mostly, if you do not receive compensation, you won’t have any out-of-pocket costs. Make sure to check this before agreeing to anything.

Read more:

2. Reaching Out to the NEB of the Country Your Flight Originated From

Collaborating with a flight compensation firm isn’t the only solution.

Your next move after trying to contact the airline independently and receiving either a refusal or no response is to reach out to the NEB (National Enforcement Bodies). This service is free. However, it’s not as convenient as working with a flight compensation company, and it can be time-consuming. Typically, it takes at least 2 months for them to process your compensation request.

The biggest disadvantage — a favorable response to your request doesn’t guarantee that you’ll receive compensation. TUI may still reject the request.

You can find a list of the National Enforcement Bodies here.

3. Going to Court

The final step is to bring your case to court.

Before you proceed to this stage, it’s highly recommended to first secure a positive ruling from the NEB. This will be highly beneficial in your case against the airline (TUI in this case).

This is the most complicated option, but it’s also very effective. Before bringing your complaint to court, confirm that your claim is legitimate. Reacquaint yourself with your rights and prepare your lawsuit. Only then can you be confident that it’s worth taking the issue to court. If you have a ruling from the NEB stating that you’re entitled to compensation, attach it to your court documents.

Remember, legal proceedings will incur costs.

Woman at the airport

Extraordinary Circumstances

More often than not, airlines dodge giving the exact reason for rejecting your claim.

They give you a vague explanation, and that’s the end of it.

They enjoy labeling “everything” as extraordinary circumstances.

The reason is simple — no company profits from paying compensations. That’s why airlines try to avoid making these payments. Airlines are aware that most passengers aren’t fully informed about their rights. They exploit this to their advantage. Be skeptical the next time you hear this term.

As per EU regulation 261/2004, airlines are not obligated to compensate passengers when the disruption is due to extraordinary circumstances. These circumstances include severe weather, political or civil unrest, and latent manufacturing defects. Indeed, only hidden manufacturing defects are deemed extraordinary circumstances. At the same time, most technical issues, same like staff strikes, are considered the airline’s fault (or responsibility).

Moreover, adverse weather isn’t always an extraordinary circumstance. In some cases, the weather is entirely predictable. For instance — snow during the winter months (unless this is uncommon in that region). In such situations, the airline is expected to take the necessary steps to ensure the flight departs on time.

Determine the actual reason for the delay or cancellation.

This is important.

Strong waves during a storm

When Are You Eligible for Flight Compensation From TUI?

There are scenarios when you can claim for flight compensation.

These scenarios include delayed flights, cancellations, and cases where passengers are denied boarding due to overbooking.

1. Flight Delays

As per EU regulation 261/2004, passengers can claim compensation if their flight reaches its destination with a delay of more than three hours.

The compensation amount is dependant on the duration of the delay and the distance covered by the flight. For instance, if a flight from London to Paris, a journey of less than 1,500km, is delayed by four hours, passengers are eligible for a compensation of €250.

Read more: TUI Flight Delay Compensation

2. Flight Cancellations

Passengers are entitled to compensation when their flight is cancelled without a prior notice of at least 14 days.

The compensation sum is determined by the distance of the flight and the extent of the delay in reaching the final destination. For example, if a flight from Rome to New York, a long-distance journey of over 3,500km, is cancelled without sufficient notice, and passengers reach their final destination more than four hours late with a replacement flight, they are eligible for a compensation of €600.

Read more: TUI Flight Cancellation Compensation

3. Denied Boarding Due to Overbooking

In situations where airlines overbook flights hoping that some passengers will not turn up, and passengers are denied boarding due to this overbooking and do not voluntarily surrender their seat, they become eligible for compensation.

The compensation sum is based on the distance of the flight. Consider a flight from Berlin to Madrid, a medium distance flight between 1,500km and 3,500km, where passengers are denied boarding due to overbooking. If these passengers reach their final destination more than three hours late, they are entitled to €400 in compensation.

Read more: TUI Denied Boarding Compensation

What is your experience with TUI compensation claims? Do you have a first-hand experience of rejected TUI compensation claim? Did you take the case to NEB or court?